Ascentis

Job Description: Respond promptly and professionally to client inquiries and support tickets regarding the application, demonstrating excellent customer service. Investigate, diagnose, and troubleshoot complex technical issues reported by clients, following established procedures and utilising available resources. Provide accurate and timely…

Job Description: Serve as the initial point of contact for clients seeking technical assistance, providing Level 1 support via phone, email, or Whatsapp. Answer and log incoming support tickets, documenting all relevant information accurately and completely. Assess and triage support…