MPS

Shift Role: 24/7, 9 hours per shift. Location: Bayan Lepas,Penang Responsibilities: Develop and implement Customer Service inbound and outbound contact strategies. Ensure Call Centre applications, routing, hardware and software technologies (i.e., Nice, IEX, Aspect, Verint, Genesys & AVAYA) are running…

Title: Customer Service Executive Handling inbound call and other general enquiries, escalation support. To exceed customers\' expectations in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA. Kindly submit resume…