N'osairis Technology Solutions Sdn Bhd

Handle incoming calls, emails, tickets and troubleshoot issues pertaining of network failures escalate to relevant parties if necessary. Create Ticket and update based on the follow up until the case resolution in timely manner. Fault handling and escalation (identifying and…

Duties/Responsibilities: \xc2\xb7 Managed assigned accounts, identify new leads, upsell from previous closed business. \xc2\xb7 Identify new customers and to convert as key account management customers. \xc2\xb7 Managed pipelines and forecast data, provide consistent updates for analysis and reporting. \xc2\xb7 Manage…