Job Description

Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading global freight forwarding company, providing end-to-end supply chain solutions worldwide. The company is now looking to hire a Team Lead (Control Tower Operations).
This role plays a critical part in ensuring operational excellence, end-to-end supply chain visibility, and timely delivery of shipments across multiple transport modes, while leading and coaching a team of Operations Coordinators to meet performance, cost, and quality targets.
Job Responsibilities:

• Lead, coach, and support a team of Operations Coordinators to ensure smooth daily operations and issue resolution.
• Act as the first escalation point for operational issues and guide the team in problem-solving.
• Oversee shipment bookings, transport planning, and coordination with suppliers, carriers, and internal stakeholders.
• Monitor service provider performance and compliance and identify continuous improvement opportunities.
• Manage shift schedules, workload, overtime, and leave planning to ensure business continuity.
• Maintain proactive communication with customers and supply chain stakeholders; handle escalated incidents and deviations.
• Support supplier onboarding and ensure compliance with operational SOPs.
• Assist in KPI tracking, reporting, and preparation of operational reviews.

Job Requirements:

• Minimum 4 years of experience in transport management or freight forwarding
• Proven experience in a similar operational role, ideally in a 4PL or Control Tower environment.
• Exposure to AOG/non-AOG shipments.
• Strong understanding of logistics processes, transport operations, and supply chain visibility.
• Proficient in MS Office (Excel, PowerPoint, Word; Visio is a plus).
• Excellent communication skills in English; additional languages a plus.
• Hands-on, proactive, and able to work under pressure.
• Willingness to work rotational 24/7 shifts.

Skills Required