Job Description

about the role Owns and drives organic growth cross-functional activities, with solid customer engagement / relationship and account management team alignment Owns end to end Quote to Order process and Sales Ops related activities for small to medium customers Accountable to drive Organic growth upselling activities about you customer engagement and support: Accountable to drive Organic growth upselling activities Organic Growth is defined as \'Commercial moves, adds and changes for an existing customer, covered by a signed contract and that does not require the Bid process\' Owns customer governance structure for Sales Ops related activities Responsible for regular reports for in charge customers Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities Engages with customer through face to face and/or remotely to support QTO process related requests Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues. Responsible for resolving and responding to customer\'s billing/invoice inquires Responsible for commercial inventory management Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage (customer engagement - trainings - support - compliance) Owns customer specific instructions and guidelines (pricebook, process, customer labelling, BAN-usage etc. Bid support and non-organic growth activities: Supports contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed. Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales Ops Act as quality assurance and consultant to Bid teams regarding Sales Ops related topics to ensure information needed to create quotes and orders according to standard QTB-process is received, obtained and validated Feed Pricing Portal if there is no pre sales COE team assigned Validate and sign off contractual elements against standard QTB-process that related to Sales Ops topics : customer request communication and tools, QTO-reporting, governance structure, disconnect process, payment terms, billing proposals, standard product rules (like Billing) With support of senior sales operations team memebers set up \'service description Sales Ops process \' which include the guidelines, documentation and checklists to ensure smooth process from Bid phase to order creation/signoff phase Ensures local contracts are in place Quote to Order: Act as owner of the quote to order cycle, ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed for sales operations matters. Is responsible for miximising profitability of the organic growth. Cooperates and guides sales ops admins in Bratislava in order to deliver quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labeling, BAN-usage etc.) proactively Escalate pending actions (quotes, orders, billing issues etc.) including KPI-management Proactive initiate improvement projects to improve the QTO-process, aim for Operational Excellence Proactive document and continuously develop customer specific processes, templates and requirements Account manager support: Owns small to medium customers organic growth management and reporting Report new potentials to account management team Acts as advisor to customers and account teams on QTB process matters support account managers to reach the 4 objectives: Revenue, Order Intake, CSAT and AR additional information nil department International Zone L\'ambition d\'Orange Business est de devenir l\'int grateur r seaux et num rique de r f rence en Europe, en nous appuyant sur nos forces autour des solutions de connectivit nouvelle g n ration, du cloud et de la cybers curit . Nos 30 000 femmes et hommes pr sents dans 65 pays, dont chaque voix compte, sont tous anim s par la m me d termination et le m me esprit d\' quipe, pour construire les solutions digitales d\'aujourd\'hui et de demain et cr er un impact positif pour nos clients, pour leurs salari s et pour la plan te. Nous offrons des opportunit s passionnantes gr ce des projets innovants dans la data et le digital, le cloud, l\'IA, la cybers curit , l\'IoT, ou encore le digital workspace etle big data. Venez vivre cette aventure avec nous!

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