Job Description

Location : Malaysia, Malaysia Job Advert

Account Management Advisor

Located at strategic location, Mid Valley City, Kuala Lumpur!

Radius Business Solution (M) Sdn Bhd, Suite 7.05 Level 7, The Gardens North Tower, Mid Valley City, 59200, Kuala Lumpur, Malaysia

Due to continued expansion and growth, we are looking to recruit a Account Management Advisor to be based at our office in Kuala Lumpur.

What will you be doing as an Account Management Advisor?

The Account Maintenance Advisor role requires a commercially astute, self-starting individual who can clearly demonstrate success in business to business services that others can aspire to.

The main focus of this exciting and challenging role is to manage all existing business. You need to support the Senior in collaborating with your team members to achieve team targets. Your support doesn\xe2\x80\x99t limit to your own Senior but also Seniors from other departments.

Successful candidates will demonstrate a flexible and positive \'can do\' attitude, enabling them to become quickly established and successful therefore rapidly adding value to our business.

You will be required to work in time slots throughout the day under the guidance of your senior and management team to achieve your targets. The role is very target driven and requires an excellent amount of self-motivation. Account Maintenance Advisors are targeted in all areas of the role and are expected to hit these targets.

Typical activities include:

• Customer Relationship \xe2\x80\x93 inbound/outbound calls & emails.
• Point of contact for assigned customers.
• Develop a trusted advisor relationship with customers by anticipating their needs, resolve potential blocker faced by the customer to allow continuous dealing with Radius.
• Monitor and analyse customer\'s usage of our product to forecast and track sales metrics.
• Generate sales among existing clients, including upselling and cross-selling.
• Increase referrals from existing clients to grow company\xe2\x80\x99s client base.
• Reduce the customer attrition rate by negotiating with customers and retaining them when they want to close their accounts with Radius Fuel Cards.
• Liaise with internal department to ensure customer focus is in line with company objectives.
• Any cross-departmental support on an ad-hoc basis.
• Customer Support \xe2\x80\x93 inbound calls & emails.
• Respond to customer\xe2\x80\x99s inbound enquiries in a timely manner, within target service level.
• Resolve customer issues by managing escalation and follow up.
• Keep track of emails relating to performance reviews.
• Admin support to specific report generation, data cleansing, data gathering\xe2\x80\xa6etc.

What skills/experience are we looking for?

• Experience of client relationship/account management is preferred but not essential, full training will be provided.
• Strong Resilience skills and attitude to ensure top performing results.
• Ability to work on the following platforms: Microsoft Office including Word, Outlook and Excel.
• English and Bahasa Malay are essential, Mandarin Chinese is desirable
• Self-motivated and self-disciplined to follow the daily target driven structure
• First-rate communications skills; demonstrating confidence
• Ability to listen and articulate in all communication
• Adapt well to a changing environment
• Hard working and self-motivated with a desire to succeed.

What benefits do we offer?

• Life Assurance
• Excellent training and coaching.
• Opportunities for ongoing development and progression.
• Secondment opportunities to work in our international offices.
• Annual salary review and bonus
• Life assurance.
• Service Awards

Why choose Radius? What makes us different?

• Fast growing, global company with over 1200 employees across 13 countries.
• Innovative, technology-driven culture.
• Fantastic opportunities for ongoing development, training and career progression.

Hours Monday - Friday
Department Customer Service & Operations
Job Type Full time
Contract Type Permanent
Salary Competitive

Radius Payment Solutions