Job Description

Position Overview:

As an Account Manager in the telecommunications industry, you will be responsible for overseeing and expanding a portfolio of high-value client accounts. This role requires strong strategic planning, relationship management, and leadership capabilities. You will serve as a trusted advisor to clients, ensuring their telecommunications needs are met while driving revenue growth and long-term business partnerships. You will also play a key role in coordinating with internal teams to deliver solutions and maintain customer satisfaction.

Key Responsibilities:

1. Strategic Account Management

Manage, retain, and expand key client accounts within the telecommunications sector. Develop strategic account plans to meet client objectives and achieve revenue targets. Monitor account health and proactively address potential risks.
2. Client Relationship Leadership

Build and nurture strong, long-term relationships with senior client stakeholders including C-level executives, IT decision-makers, and procurement leads. Serve as the main escalation point for complex client issues, ensuring timely resolution.
3. Business Needs & Opportunity Analysis

Conduct comprehensive assessments to understand client business goals, operational challenges, and telecom requirements. Identify opportunities for growth, optimization, and value-added services.
4. Solution Development & Presentation

Collaborate with technical teams to craft tailored telecommunications solutions. Lead presentations, proposals, and solution walkthroughs for clients at both operational and executive levels.
5. Contract & Commercial Negotiation

Lead negotiations on pricing, terms, and service-level agreements to secure long-term contracts. Ensure compliance with company policies and contractual commitments.
6. Revenue Growth & Account Expansion

Drive revenue growth through upselling, cross-selling, and introduction of new telecommunications solutions. Achieve quarterly and annual sales targets for assigned accounts.
7. Market & Industry Intelligence

Stay updated on market trends, competitor offerings, and emerging technologies in the telecom industry. Provide strategic recommendations to clients based on market insights.
8. Reporting & Forecasting

Maintain accurate sales activities, pipeline updates, and revenue forecasts in CRM systems. Present periodic account performance reports to senior management.
9. Cross-Functional Collaboration

Coordinate with technical, finance, project management, and operations teams to ensure smooth delivery of solutions and services. Lead internal discussions to align on client requirements and service expectations.

Qualifications:

Bachelor's degree in Business, Sales, Telecommunications, or a related field (Master's degree is an advantage). Proven experience as an Account Manager, Key Account Manager, or Senior Account Executive in the telecommunications or IT industry, with at least 3 years of experience Strong understanding of telecom infrastructure, products, and technologies. Excellent communication, strategic thinking, negotiation, and stakeholder management skills. Demonstrated ability to manage multiple high-value accounts and meet sales KPIs. Proficiency in CRM systems and Microsoft Office tools.
Job Types: Full-time, Contract

Benefits:

Health insurance Maternity leave Parental leave Professional development
Work Location: In person