Job Description

An account manager is responsible for managing client relationships, serving as the main point of contact, and ensuring client satisfaction. Key duties include developing strategic plans, coordinating with internal teams to meet client needs, handling issues, and seeking opportunities for account growth like upselling and cross-selling. A strong account manager needs excellent communication, negotiation, and strategic thinking skills, along with proficiency in CRM software.

Key responsibilities

Client relationship management

: Build and maintain strong, long-term relationships with clients.

Client advocacy

: Act as the primary point of contact and a liaison between the client and the company.

Strategic planning

: Develop and implement strategic account plans to meet client needs and business objectives.

Sales and growth

: Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling.

Internal coordination

: Collaborate with internal teams (e.g., sales, customer service, product development) to ensure client needs are met.

Issue resolution

: Address and resolve client issues and concerns promptly.

Performance reporting

: Prepare and deliver account reviews, performance reports, and sales reports.

Contract and renewal management

: Manage contract renewals and negotiate agreements.

Project oversight

: Oversee client projects from start to finish, ensuring timely delivery.
Required skills and qualifications

Proven experience in account management or a similar role. Excellent communication, presentation, and negotiation skills. Strong strategic thinking and problem-solving abilities. Customer-focused mindset with a proactive approach. Proficiency in CRM software and common office suites like Microsoft Office. Organizational and multitasking skills. A bachelor's degree in business, marketing, or a related field is often required.
Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Free parking Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Education:

Bachelor's (Preferred)
Work Location: In person