Job Description

"To be the most loved everyday food and groceries destination!" - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

About the Role:

We are looking for an Account Manager to be based in Kuching, Sarawak. This role will be reporting to the Account Management Team Lead in the Commercial Department. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
• Monitor accounts and identifying upsell and cross-sell opportunities
• Develop sound strategic marketing plans and ensure consistent growth for the client\'s business
• Monitor each account\'s performance metrics and ensure compliance with foodpanda\'s operational standards function.
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Requirements:

• 3 - 5 years\' experience within a client management role preferable
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
• Experience leading a team will also be considered an advantage
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office
• Knowledge in Salesforce is a plus
• Ability to speak in other languages would be an added advantage

What We Offer

Career Growth - We believe that everyone owns their career and you will be supported with the framework and structure for you to craft your learning experiences in foodpanda. We provide learning opportunities that support your professional as well as personal aspirations, for you to discover and maybe even rediscover your life\'s calling.

Culture - We believe in getting 1% better everyday. We do this by constantly looking for ways to enhance the way we do things. We strive to look beyond the limits of today to set ourselves up to succeed tomorrow. We make bold decisions and we learn from our mistakes towards better solutions. We embrace diversity not just because it\'s right, but also because it makes us stronger.

These values enable us to create a diverse and inclusive workplace culture which allows everyone within the organization to thrive via a creative and dynamic team environment where you are empowered, engaged and appreciated.

Delivery Hero

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda