Job Description

Responsibilities: To retain the Agent customer base and actively manage by developing long-term and enduring relationships with existing customers (Agent). Primary focus will be retention. To actively manage a defined Agent customer base to achieve retention targets for the designated customer base and generate additional advertising revenue. Responsible of renewal/retention for designated customer base. Establish frequent communication thru. Accept responsibility and attend to customer\'s needs in a timely manner. Ensure each customer (Agent) within the stipulated timeline for servicing and identify renewing & upgrade opportunity Practice proper account management skills: - Ensure that Agent\'s subscription renewed on time Identify top tier customer who spends with us and arrange face-to-face meetings for renew & upgrade opportunity Take the time to understand them: - Where they operate, what areas they specialize in Ensure regular and updated listings are posted with PropertyGuru Group Establish valuable and significant communication with Agents. Communicate with the focus of retaining Agents Share valuable key messages about PropertyGuruand advantages of our products. Focus on targets. Focus on achieving individual target Accurate and timely reporting of sales performance via sales support team Monthly reporting to Sales Manager, on team and individual performance and on monthly pipeline Requirements: A minimum of bachelor\'s degree in Sales, Marketing, or another related field At least 3 to 4 years of experience in a Sales or Customer Service environment Good computer skills- MS Office Strong communications skills Business telephone etiquette Result-driven Customer service skills Sales skills Able to converse in English, Bahasa Malaysia or/and local dialects Personal Attributes Persistent Resilient Conscientiousness Team player Organised Honest and trustworthy PropertyGuruGroup is an equal opportunity employer committed to fostering an inclusive, innovative an learningenvironmentwith the best employees. Therefore, we provide employment opportunities without regard to gender, identity, race, religion,nationality,age,marital status,disability, or any other protected status,perapplicable law. If thereisanythingwe can doto help ensure you have a comfortable and positive interview experience, please let us know.

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