Job Description

Company DescriptionGrowthDesk is a B2B Enterprise Solution to enable brands globally to Capture, Own their Customer Data to Drive Growth. Through our SKALE flagship solution, we enable FMCG brands and Malls globally to own their customer data by activating shopper marketing campaigns through a suite of ready-to-use solutions such as Chatbot Automation, Gamification, Digital Vouchers, Smart Receipts and more. SKALE systematically structures and labels the data to enable brands to unlock the full potential of the data to drive loyalty and lifetime value.Responsibilities

• Jointly collaborate with management to ideate and conceptualize strategies for key FMCG and Mall client based on their objectives
• Operate as the lead point of contact and PIC for enterprise accounts assigned to you
• Develop strong relationships by earning trust with our customers and providing helpful and actionable insights to help our clients succeed with our solution
• Formulate execution plans and timelines for projects including creation of internal scope of work / briefs and playing an active role in collating, and cross-checking internal deliverables
• Oversee and take the lead in driving the overall delivery and implementation of our technology for your assigned accounts within the target timeline
• Act as the main person to set up and customize the platform in line with client requirements in collaboration with internal creative and design teams
• Ensure clear communication between client, and internal technology, product and marketing team
• You will need to develop a good understanding of our product and how this will help our FMCG and Mall clients succeed with their customer data and loyalty goals
• Provide timely feedback to seniors and management on project progress

• Minimum 2 years of experience in project management or account management with experience directly interfacing with corporate and enterprise clients
• Strong written and verbal communication is a must
• Preference for individuals who have knowledge or experience in digital marketing, technology or project management
• Exceptional problem-solving skills, resourceful, analytical, adaptable and has the ability to build good rapport with customers.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Strong commercial acumen
• This role is open to candidates currently based in Malaysia, preferably Kuala Lumpur who are either citizens or permanent residents

• Attractive compensation and commission commensurate with experience and client outcomes
• Work with a team that believes in cultivating growth mindset in each and every team member
• Travel opportunities through execution and direct client work across both Singapore and Malaysia
• A role that offers a breadth of learning opportunities and a highly collaborative environment
• A flat hierarchy and with a high level of autonomy
• We believe in a happy work environment and culture!

GrowthDesk