Job Description

Job Summary:

We are seeking a proactive and client-focused

Account Servicing Manager

to lead and manage client relationships while ensuring high-quality service delivery. You will serve as the key point of contact between our clients and internal teams, ensuring smooth operations, timely support, and long-term account success.

Key Responsibilities:

Manage and nurture a portfolio of key client accounts Serve as the primary point of contact for client inquiries and escalations Coordinate with internal departments (e.g., operations, finance, tech) to meet client expectations Monitor performance against service level agreements (SLAs) Resolve client issues efficiently and professionally Prepare and present client reports, insights, and performance updates Identify upselling/cross-selling opportunities to grow account value Ensure timely renewal of contracts and maintain high client retention Lead junior servicing team members (if applicable)

Requirements:

Bachelor's Degree in Business, Marketing, Finance, or related field 3-7 years' experience in account servicing, client management, or customer success Excellent interpersonal, communication, and organizational skills Proficiency in CRM tools and Microsoft Office Suite Strong problem-solving skills and a client-first attitude Experience managing multiple stakeholders and fast-paced environments

Schedule:

Monday to Friday

Supplemental Pay:

Performance bonus
Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

Free parking Opportunities for promotion Professional development
Application Question(s):

What is your current salary? What is your expected salary?
Education:

STM/STPM (Preferred)
Experience:

full set accounting: 3 years (Preferred)
Language:

English (Preferred) Mandarin (Preferred)
Work Location: In person

Application Deadline: 09/05/2025