Job Description

We\'re Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what\'s important to them. We\'ve developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.We\'re experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices \xf0\x9f\x8c\x8e. We\'re looking for more bright minds who\'d love to change the world by solving complex problems.What you\'ll do:\xe2\xad\x90 Act as a point of contact between our clients and the Accounting Team through ticket-based communication, by initiating the document collection process and if applicable, escalating their enquiries and concerns to the relevant teams to ensure good client relationship and experience.\xe2\xad\x90 Follow-up with clients for accounting document collection through ticket-based communication.\xe2\xad\x90 Configure and set up client company settings inside our internally developed system based on ad-hoc requests and provided information.\xe2\xad\x90 Ensure the completeness and accuracy of bank transactions in our internally developed system based on ad-hoc requests and provided information.\xe2\xad\x90 Maintain an Excel spreadsheet to track new incoming client assignments.\xe2\xad\x90 Manage user accounts within our internally developed system to ensure that user accounts are accurately reflecting the assigned task for the Accounting department.\xe2\xad\x90 Any additional tasks as required by Management.Who you are:\xe2\xad\x90 Excellent organisational and time management skills.\xe2\xad\x90 Excellent proficiency in both writing and spoken English with a customer-first mindset with an ability to explain concepts in a clear, simple manner to customers.\xe2\xad\x90 Strong attention to detail, accuracy and commitment to maintaining data integrity.\xe2\xad\x90 Ability to adapt to a fast-changing environment with frequent product improvements and updates.\xe2\xad\x90 Preferably has experience in client-facing roles, providing support and resolving inquiries or concerns through ticket-based communication.\xe2\xad\x90 Having experience in the Accounting-related field is an added advantage.Our Benefits \xf0\x9f\x99\x8cOsome grows alongside you, but we already have a few perks:\xe2\xad\x90 Competitive salary.\xe2\xad\x90 Multi-cultural environment to enhance your global perspective.\xe2\xad\x90 Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budget.\xe2\xad\x90Mental Health Leaves\xe2\xad\x90Birthday Leaves\xe2\xad\x90Flexible working arrangement; Hybrid arrangementsEqual Opportunity StatementAt OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

Osome