Job Description

Job Summary
We are seeking a motivated and customer-focused Accounting Software Support Specialist to provide exceptional support for our audit software. The ideal candidate will have technical aptitude, strong communication skills, and the ability to work independently in a fast-paced environment. This role involves troubleshooting software issues, collaborating with developers, and ensuring customer satisfaction while adhering to auditing standards.
What You'll Be Doing

• Customer Support: Provide timely and accurate technical support to customers using our audit software, ensuring high satisfaction levels.
• Problem Solving: Assist customers with troubleshooting software issues, answering questions, and resolving problems efficiently.
• Relationship Management: Build and maintain strong customer relationships, ensuring their needs are met and exceeded.
• Collaboration: Work closely with software developers and team members to identify and resolve software defects and bugs.
• Compliance: Ensure all support provided aligns with auditing standards and best practices.
• System Enhancement: Analyze support tickets and contribute valuable insights for system improvements.
• Quality Assurance: Perform thorough testing to maintain and improve software quality.

Who Are We Looking For?

• Technical Aptitude: Candidates with a diploma and at least 2 years of experience in technical support, customer service, or a related field.
• Language Skills: Proficiency in Chinese, English, and Malay to effectively communicate with a diverse customer base.
• Accounting Knowledge: Familiarity with auditing and accounting principles is a plus, but not mandatory.
• Independence: Ability to work autonomously in a fast-paced environment with minimal supervision.
• Communication Skills: Strong interpersonal and communication abilities to interact professionally with customers and team members.
• Adaptability: Willingness to embrace new challenges and contribute to a growing, dynamic work environment.

Why You Should Consider This Opportunity

• Attractive Remuneration Package: Competitive salary and comprehensive benefits.
• Flexible Hybrid Work Arrangement: Enjoy the flexibility of both remote and in-office work.
• Annual Leave: Generous paid time off for work-life balance.
• Career Growth: Opportunity for advancement in a rapidly expanding field.
• Fresh graduates are encouraged to apply.
• This position is based in Johor Bahru only.
• Training provided.

Skills Required