Provide helpdesk support for finance services to 8+ countries, handling queries via phone, email, and other channels, ensuring updates and customer satisfaction.
Act as the first contact, routing queries to appropriate teams, logging, coordinating, and resolving helpdesk requests, and escalating issues as needed.
Communicate with customers to resolve problems remotely, verify resolutions, and contribute to global helpdesk and training processes.
Support team projects and assist the Service Lead in improving helpdesk competencies, offering technical guidance, coaching, and feedback.
Deliver helpdesk services within SLA targets, and assist the Service Lead with ad hoc activities or projects.
Job Requirements:
Degree in Finance & Accounting/Commerce or relevant fields.
1-2 years of working experience in accounting fields.
Fresh graduates are welcome to apply.
SAP, Oracle or other ERP system will be an added advantage.
Past working experience in Shared Service Centre will be an added advantage.
Good communication skills in English and Mandarin.
Others Information:For those who have what it takes, please send in resume to: Recruitment Consultant : Wong Email:Agensi Pekerjaan & Perundingcara Bright Prospect Sdn BhdNo, 18, 2nd Floor, Jalan 14/14, 46100 Petaling Jaya, Selangor Tel : +603-7954 8440