Job Description

Key responsibilities Team Management Lead and supervise the Accounts Payable Helpdesk team. Assign tasks, set priorities, and ensure timely resolution of vendor inquiries, invoice issues, and payment-related queries. Provide coaching, training, and support to team members to enhance their performance and customer service skills. Conduct performance evaluations, provide feedback, and implement strategies to improve team efficiency and effectiveness. Customer Service and Issue Resolution Serve as the escalation point for complex vendor inquiries and disputes, ensuring timely and satisfactory resolution. Collaborate with internal stakeholders such as Procurement, Site, and vendors to address and resolve AP-related issues. Maintain a high level of customer service and professionalism in all interactions with internal and external stakeholders. Compliance and Continuous Excellence Identify opportunities to streamline AP processes, enhance workflow efficiency, and improve service quality within the Helpdesk function. Ensure compliance with company policies, accounting standards, and regulatory requirements related to accounts payable operations. Implement best practices, standard operating procedures (SOPs), and controls to minimize errors and mitigate risks. Reporting and Analysis Monitor and analyze Helpdesk metrics, ticket volumes, response times, and resolution rates to identify trends, areas for improvement, and training needs. Prepare regular reports, dashboards, and presentations on Helpdesk performance, issues, and recommendations for management review. Qualifications and skills Leadership Skills: Experience in leading and managing a team, including coaching, mentoring, and performance management. Customer Service Orientation: Strong customer focus with excellent communication, interpersonal, and relationship-building skills. AP Process Knowledge: Solid understanding of accounts payable processes, invoice processing, payment methods, and vendor management. Problem-Solving Abilities: Analytical mindset with the ability to troubleshoot issues, identify root causes, and implement effective solutions. Compliance and Controls: Knowledge of internal controls, compliance requirements, and best practices in AP operations. Technical Proficiency: Experience with ERP systems (preferable SAP) and proficiency in MS Excel, Word, Outlook and Robotic Process Automation experience. Team Collaboration: Ability to collaborate effectively with cross-functional teams, vendors, and external partners to achieve shared goals. Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a \'starter kit,\' investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

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