Job Description

The Position

Purpose

Motivate, assist and ensuring team members operate the day-to-day activities according to the highest standards of financial control, compliance and best practice.

Ensure quality and accurate delivery of AR & Treasury services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process.

Context and Responsibilities

Reports to:

CRM APAC Cluster Lead

Direct reports:

Assistant Manager, Senior Analyst, Analyst and Associates

Key Activities & Deliverables

Lead and plan the execution of a complete, stringent and timely financial tasks including but not limited to:

• Posting incoming payment processing and cash allocation
• Reconciliation on Bank and Bank suspense accounts
• Intercompany processing and reconciliation
• Credit management : credit analysis, credit worthiness check and credit limit setting
• AR collection, customer dunning, dispute, bad debt allowance/write-off and customer support management
• Customer master data creation and maintenance
• Reporting and other back-office activities

Create and lead a high performing team of senior analyst and analyst

Oversee day-to-day operations

Delegate tasks and set deadlines

Establish annual objectives / goals with the AR operations team to ensure resources are utilized appropriately, performance are maintained and Shared Services goals/objectives are accomplished

Monitor team performance and report on metrics

Manage SLA and performance targets related to Accounts Receivable and Treasury activities and deliverables

Promote a working environment that encourages personal development and work stream improvement. Develop staff and their career goals; leading teams to execute on operational targets

Create an inspiring team environment with an open communication culture & motivate team members

Initiate and organize team building activities

Recognize high performance and reward accomplishments, manage performance issues when required

Listen to team members\xe2\x80\x99 feedback and resolve any issues or conflicts.

To lead and support all system and regulatory implementations

Identify the skills and talents required to meet the business objectives for all functions/tasks within the AR operations team

Ensure all business activities comply with relevant Company SOPs, local laws and are of high ethical standards

Back up head of department during his/her absence

Documentation & Controlling

Ensure all work documentation and work processes are updated and compliance with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timeline

Participate and respond to compliance or audits

Transformation/ Continuous Improvement Implementations

Lead and proactively identify, recommend and implement solutions in consultation with the management for continuous improvement opportunities

Ensure effective knowledge transfer for sustainable development knowledge and sharing of best practices within the team

Coaching/Sharing

Identify training needs, build capability and provide coaching

Contribute inputs/findings to establish a knowledge database of issues encountered and propose resolution steps to facilitate continuous learning development and cross sharing of knowledge and lessons learnt across the teams

Other Tasks

Other tasks that may be assigned from time to time

Qualifications & Experience Required

• Degree or Diploma in Finance & Accounting/Commerce or equivalent
• Professional accounting qualifications (eg: ACCA/CPA/MIA preferred)
• Minimum 5 years working experience in the related field, preferably in the area of Accounts Receivable, Treasury and Credit Management
• External experience in a shared service or business process outsourcing engagement preferred
• Prior leadership or project management type supervisory role will be an advantage
• SAP knowledge or other ERP accounting systems and MS Office tools
• Good communication skill and able to communicate effectively in English
• Strong communication skills in Mandarin (written and spoken) would be an added advantage
• Strong presentation and analytical skills
• Ability to perform work with limited direction and guidance
• Works well with others and follow through to execute all tasks
• In-depth knowledge in managing performance metrics
• Able to determine methods and procedures on new assignments
• Ability to prioritize effectively, multitask and meet all deadlines

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.

Roche