Job Description

Position: Admin Assistant - Customer ServiceContract Duration: 6 Months ContractWorking Location: Jalan Ampang, KLBasic Salary: RM 2,300Work Schedule: Monday - Friday (8.30 am - 5.30 pm):1) MPOS System:

• Support the Agency Admin in handling inquiries from registered users.
• Ensure continuous improvement of MPOS application through enhancements based on feedback from agents and users.
• Liaise with the IT department and follow up with agents regarding MPOS app problems or bugs.
• Update MPOS EPAY Payment Pending Cases and request refunds/transfers from agents regarding e-Payments.
• Update event notifications for version updates, downtime of MPOS, E-pay, etc.
• Provide technical and functional support.
• Monitor and respond promptly to requests received through the helpdesk.
• Attend to users on issues encountered, escalate issues when necessary, update users on status, and close tickets when issues are resolved.
• Manage configurations, utilities, software default settings, etc., for new users.
• Report issues to the MPOS app developer for escalation.

2) Agent movement - resignation, branch transfer, agent/ agency transfer, reinstatement and registration:

• Ensure all registrations, movements, terminations, and resignations are updated in the system.
• Maintain and update the received applications in the master listing.

3) Daily reports and letters:

• Ensure collection of batch letters for change of servicing and reinstatement.
• Compile letters with the "Bulk Mailing Insertion Request Form" by batch.

4) Agency office maintenance (AOM):

• Ensure compliance with AOM guidelines.
• Process AOM payment monthly and submit to Agency Compensation before the deadline.

5) Persistency Ratio (PR) Manual Adjustments:

• Ensure all PR Manual Adjustment applications meet the targeted accuracy.
• Update the listing of received PR Manual Adjustment forms.
• Assist inquiries from agents and other relevant parties regarding PR Manual Adjustment.

Requirements:

• Bachelors Degree in Finance/Banking/Accounting/Insurance or related course (preferably 3.00 pointer and above).
• Excellent communication skills in English and Bahasa Malaysia (both spoken and written) with the ability to interact with individuals at all levels.
• Good customer service skills, with basic mobile app knowledge, and front office operations.
• Computer literate and proficient in computer applications such as Microsoft Excel/Word.
• High attention to details and able to work within tight deadline.
• Applicant(s) must be fully vaccinated for Covid19.

Tag: plp/nfh/17112023Job Types: Full-time, Contract
Contract length: 6 monthsSalary: RM2,300.00 per monthApplication Question(s):

• Are you a Malaysian Citizen?
• How much notice are you required to give your current employer?

Education:

• Bachelor's (Required)

Experience:

• Administrative: 1 year (Required)