Receive, log, and prioritize service requests from clients and ensure prompt assignment to appropriate service teams and monitor progress to meet service-level agreements (SLAs).
Serve as the main point of contact for client inquiries, providing timely and courteous responses, while keeping clients informed about the status of their service requests and proactively address any concerns.
Generate reports and documentation for analysis and compliance purposes.
Identify areas for improvement and contribute to process enhancements.
Requirements:
Degree in Business Studies or its equivalent with 1 to 3 years of related experience
Strong communication and good interpersonal skills
A meticulous, organized and resourceful team player
Able to work independently with minimal supervision
Able to do Weekend/Public Holiday support when required