Job Description

Job Overview

We are looking for an Admin Cum Customer Service Assistant to manage office operations, product registrations, licensing matters, and daily administrative tasks. The role includes coordinating with authorities, vendors, and customers while ensuring records and supplies are well maintained. Candidates should be organized, detail-oriented, and able to handle both compliance and customer service duties efficiently.

Job Responsibilities

Regulatory & Compliance

Handle business applications for new outlets and ensure timely renewal of licenses and permits Manage product registrations and ensure compliance with relevant authorities. Stay up to date on product registration requirements under the Department of Veterinary Services (DVS). Apply for licenses required to carry out activities under the Animal Welfare Act 2015.

Office & Inventory Management

Maintain accurate and up-to-date records of all office supplies and equipment. Regularly monitor stock levels of items such as stationery, printer ink, and other consumables to ensure availability. Place orders for supplies when stock is low or depleted to avoid interruptions in office and outlet operations. Coordinate with vendors to ensure timely delivery of supplies and equipment.

Customer Service

Handle customer inquiries via phone calls, emails, and social media, and provide timely follow-up to clients. Attend to customer complaints through calls, emails, and social media, ensuring issues are resolved efficiently. Keep track of and update price labels, promotions, new products, and product ingredient information.

General Administration

Process daily orders from outlets and manage all related administrative matters. Perform ad-hoc assignments as and when required.

Requirements

Diploma or Bachelor's Degree in Business Administration, Management, or a related field (required for senior or executive-level admin roles). 1-2 years of administrative or office support experience preferred for executive or specialized admin roles. Proficiency in Microsoft Office (Word, Excel, and PowerPoint). Strong communication skills (both written and verbal) in English and Bahasa Malaysia; proficiency in additional languages (e.g., Mandarin) will be an advantage. High attention to detail, accuracy, and ability to maintain records and manage clerical tasks effectively. Possess own transport or ability to commute as required.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

Flexible schedule Maternity leave Parental leave
Ability to commute/relocate:

Seri Kembangan: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person