Job Description

URGENT
List-ID: 100184501Today 19:50




s:

• Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
• Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate Troubleshoot client products as needed to resolve each call the first time
• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
• Assist walk-in customer into the store.
• Attract potential customers by answering their inquiries.
• Talk with customers by suggesting purchase options.
• Giving accurate information of the products.

Job Requirements :

• Experienced handling gadget market will be added advantage

Must be tech savvy and interested in the customer\xe2\x80\x99s products and platform features
1+ years\xe2\x80\x99 sales experience with a proven record of fact finding to uncover customer needs

• Ability to meet sales targets, while providing a stellar customer experience
• Excellent technical, problem solving, and analytical skills
• Passions in customer service field.
• Fresh graduates in any field are encouraged to apply (Training will be provided).
• Must possess at least SPM, Diploma, Bachelor\'s Degree or higher in related fields.
• No work experience required OR Fresh Graduate with Good Attitude or Well

Communication skills welcome to apply.

• On job Training provided
• 50 Full-Time position(s) available.
• Can speak, write in Bahasa Melayu & English
• Strong capability of transitioning support calls to solutioning sales opportunities
• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call

Job Details




Job Info & Requirement



Contract Type

Full-time


Job Type

Non-Executive


Experience Level

< 1 year


Job Categories

Admin/Data Entry


Minimum Education Required

Passions in customer service field. Fresh graduates in any field are encouraged to apply Must possess at least SPM, Diploma, Bachelor\'s Degree or higher in related fields.


Language Required

Bahasa Malaysia


Nationality Preferred

Malaysians Only


Gender Preferred

All Genders


Own Transport

Car/Van




Salary & Other benefits



Salary
RM 1,800 to RM 3,000 per month


Other Benefit (Optional)

1) Career Path: You will have the opportunity to climb the corporate ladder to a leader role / managerial role on the future. 2) System for Appraisal and Rewards: Company provide the training to help employees to develop future leaders for the company. 3)Addition benefits: Special bonus