Job Description

In Herlo Consultancy Sdn Bhd, we value all our employees and will endeavor to create a safe and positive working environment where all employees are treated with dignity and respect. We recognize the need for flexibility of operations dictated by rapidly changing economic and other conditions. It is our belief that our employees are honest and trustworthy and should be treated with respect and confidence.

Job Highlights:

• Great Place for Career Progression
• Wellness Benefits
• Medical and Outpatient Benefits

Role Expectation

• You will be a key participant in our business team, your strong administrative support is essential to the success of our team operations. You are a true believer that administrative work is not just a mundane task but is the foundation of every successful business.

We do have a few job requirements that we will love to be upfront with you.

• Have basic knowledge on how to use Outlook, Google Sheets, and WhatsApp
• Computer literacy skills
• Good administrative skills
• Good attention to details
• Most importantly customer service oriented
• Proficiency in English & Mandarin (As you will need to communicate with customers who are only able to speak in Mandarin)
• Able to work on weekend shifts
• Able to start immediately or within short period of notice will be preferred
• Fresh graduates are encouraged to apply, as training will be provided

Responsibilities

So what will you be doing?

• Perform the full spectrum of coordination and administrative duties
• Performing data entry tasks
• Responsible for following up with outstanding daily payments.
• Consolidating client data for reviews and conveying it to relevant personnel for the necessary follow-up.
• Coordinate to perform data entry tasks for new signed up and convey the information to relevant personnel for the necessary follow-up.
• Responsible for generating both the pre-route and delivery route plan daily according to the stipulated timeline.
• Responsible for handling and replying to incoming emails and dropping clients\' necessary reminders monthly.
• Assist the Customer Service team to reply Facebook queries when necessary.
• Data entry of required information into relevant databases and spreadsheets promptly.
• Keep records of necessary customer and team interactions and enter all information required into the company database and official WhatsApp group chats.
• Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

Benefits

• Wellness Benefits
• Outpatient Claims for you and your dependents
• Attendance Bonus
• Public Holidays Entitlement (All Federal & State Holidays)
• Career Progression Opportunities
• Excellence Awards to recognize employees\' performance
• Employee Referral Scheme

If you have read till now, and believe that the above describes you. What are you waiting for, your career is awaiting you!

Additional Benefits

• 5 Working Days
• Allowance Provided
• Medical Claim
• Performance Incentive

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