Job Description

Steve & Co Asia (M) Hiring! Full Time Admin Executive (Mandarin Speaker) in WP Kuala Lumpur, Earn up to MYR 3,500 - Ricebowl
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Admin Executive (Mandarin Speaker)
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MYR2,500 - MYR3,500 Per Month
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Fewer than 40 applicants. You still have a chance!
Posted a day ago o Closing 20 Nov 2025
Fewer than 40 applicants. You still have a chance!
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Requirements

• Minimum Diploma in Business Administration and/or its equivalents
• Excellent written and verbal communication abilities in English, Bahasa Malaysia and Mandarin.
• Related experience is a MUST.
• Proficient in Microsoft Office (Word, Excel, Outlook) and accounting software (such as SQL, Bukku and Xero) will be added advantage.
• Strong attention to detail, organization, interpersonal skills and time management skills.
• Good in follow-up and reporting, ability to work independently, multitask, and handle confidential information with discretion.
• Ability to start work with short notice will be an advantage.

Responsibilities
Credit Controls

• Ensure seamless and timely billing that is free from error and omission.
• Issue statements correctly and communicate reminders on a timely manner.
• Monitor collection closely at all times while adopting excellent inter-personal and client management skills. Relevant experience is a MUST
• Properly administer all engagement contracts and filing records
• Ensure client confidentiality, privacy and data protection are strictly adhered to.
• Effective problem-solving skills in handling difficult clients, delinquent accounts, clients' complaints, etc.
• Monitor slow and non-paying clients tactfully.
• Achieve near 100% collection recovery and continuously improve on debtors' aging
• A self-starter and highly motivated to drive collection targets
• Provide any reporting required by the management from time to time

Client Onboarding

• Handle client inquiry with excellent response time and strive to onboard clients aggressively.
• Ensure a professional and welcoming atmosphere in the office.
• Serve visitors, clients and any physical contact point at first hand with positive impression.
• Support sales team and marketing team initiatives at all times.
• Perform all Know-your-customer (KYC) and customer due diligence before accepting new client
• Prepare all engagement contracts. Issue billing and follow up on collection if necessary.
• Adopt client first mentality with pleasant personality.
• Actively fulfil client requirements and listen to client feedback.
• Excellent interpersonal and communication skills
• Effective complaints handling
• Ensure client confidentiality, privacy and data protection are strictly adhered to.
• Support management effort to drive revenue and expand client onboarding possibilities.

Risk Management

• Administer all compliance requirements, policy and procedures.
• Ensure client confidentiality, privacy and data protection are strictly adhered to.
• Prepare reporting requirements to authority.
• Attend and provide training internally to all team-members on latest compliance and risk management procedures.
• Administer physical filing and digital filing.
• Adopt an operationally efficient environment and continuously improve of productivity.
• Gather, analyse and provide accurate and useful information to management from time to time.

Office administration

• Administer all account payables and liaise with vendors effectively.
• Ensure client confidentiality, privacy and data protection are strictly adhered to.
• Ensure clean, tidy and organised office environment at all times.
• Replenish consumables, toiletries, stationeries, etc.
• Manage all repairs and maintenance.
• Handle any incoming calls, incoming and outgoing correspondence.
• Have a pleasant personality.
• Administer IT.
• Process claims.
• Administer filing and retrieval of records and data.
• Provide all administrative support from time to time.

Benefits

• EPF/SOCSO/PCB
• 4 working days
• Medical claim
• Performance Bonus & Incentives
• Opportunities for training, courses, and professional development.
• Accelerated career development & promotion for high achievers
• Annual Company Event & Company's Trip
• Employee empowerment & recognition
• Positive work attitude culture & flexibility
• Miscellaneous Allowances

Skills
Microsoft Office Suite Communication Skills Organizational Skills Time Management Attention to Detail Fluent in Mandarin IT Support Backend Development Customer Support CRM (Customer Relationship Management) Document Management
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