Job Description

:

SEB Sales support activities

• Sends customer letters and supports mass updates in maintenance contracts.

• Maintenance contract termination: Processes maintenance contract cancellation requests,

informs Billing Administrator when invoice cancellation or credit note creation is required.

• Supports preparation of new maintenance contracts from NEB or competition and for

renegotiations.

• Supports VB Sales activities (documentation, quality checks, internal handover packs etc.).

• Carries out data checks and quality audits for new contracts from the company Shared Service

Center.

• Supports specific tasks from sales (eg for contract creation).

• Takes ownership for customer queries forwarded from first level and follows up with

salesperson and other services to get a response.

Maintenance Operations support activities:

• General admin support, e.g. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to the company for input.

• Enters fitter scheduling plans (on duty and backup assignments) in coordinating changes/updates of maintenance plans in SAP.

• Manages WorkCentre data changes.

• Supports specific field supervisor tasks.

• Supports in repair and maintenance visit planning and communication to customer.

• Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response.

• Creates planned service repairs when needed.

• Supports technician and supervisor in material related requests (PR creation, check availability and follow up on delivery).

Specialized administration and support tasks:

• Support in 3rd party inspection administration.

• Analyses inspection needs and schedules individual inspections.

• Analysis and follow-up: receive and analyses inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin and follows up closing the remarks

Creates service/work order and requests spare parts.

• Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response.

Requirement:

• Minimum Degree in Business, Finance, Accounting, or other relevant field.

• Excellent communication skills.

• Good spoken and written local languages

• Basic skills with MS Office tools and applications.

• Experience in inter-office and customer communications

What do we offer?

• Excellent career progression opportunities within organization.

• Total reward elements that engage and motivate our employees.

• Comprehensive learning and development programs covering a wide range of professional skills.

• You are surrounded by fun colleagues and a lively working environment. The best part is all

leaders are great and open-minded.

Reference Number:

Contact Details:

azul_matzu@persolkelly.com

Profession:

Accounting
Finance & Management

Company:

RHQM

Date Posted:

15/02/2023 5:47:00 PM

PersolKelly