Job Description

Answer incoming phone calls from clients and customers on behalf of the designated team, providing support to the Operations Team when required. Work closely with Collection Managers to help meet performance objectives for both internal teams and external clients. Accurately input assignment and payment details provided by clients into the company's internal system. Review newly assigned accounts and customer files on a daily basis, assign or reassign tasks among team members, manage workflow, and supervise daily collection activities to ensure that the monthly goals set by the organization and clients are achieved. Generate and submit detailed and accurate reports to clients within the agreed timeframes. Regularly update the payment information in the system and promptly address any discrepancies or concerns with clients. Prepare and send invoices to clients according to the established schedule. Compile and deliver staff commission reports each month, ensuring all deadlines are consistently met. Provide support at the front desk or reception area when needed.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person