Job Description

Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a General Administrative Assistant with basic customer service responsibilities. This role involves supporting day-to-day office operations while ensuring a positive experience for customers through effective communication and assistance.

Key Responsibilities Administrative Duties

Manage and maintain office files, records, and correspondence. Schedule and coordinate meetings, appointments, and events. Handle incoming and outgoing mail, emails, and phone calls. Assist in preparing reports, presentations, and other documents. Monitor and order office supplies to ensure smooth operations. Maintain and update internal databases and records.

Customer Service Duties

Respond to customer inquiries via phone, email, or in person in a professional and timely manner. Provide basic product or service information to customers. Resolve customer complaints or direct them to the appropriate department. Record and track customer feedback and escalate recurring issues as necessary. Ensure a welcoming and friendly environment for all visitors and clients.

Qualifications and Skills

Education

: High school diploma or equivalent (Associate or Bachelor's degree preferred).

Experience

: At least 1-2 years of experience in administrative or customer service roles.

Language

: English and Malay. Chinese would be an advantage.

Technical Skills

: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Soft Skills

: Excellent verbal and written communication skills. Strong organizational and time management abilities. Problem-solving mindset and attention to detail. Friendly and approachable demeanor.
Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Work Location: In person