Job Description

Nawwarah Travel & Tours Hiring! Full Time Admin Operation Assistant in Negeri Sembilan, Sabah, Earn up to MYR 1,700 + commission - Ricebowl
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Admin Operation Assistant
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MYR1,500 - MYR1,700 Per Month
Commission: MYR10 - MYR100
, and +1 other locations
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Posted 2 hours ago Closing 15 May 2025
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Company Highlights

• UMRAH & HAJJ FOR STAFF
• UNLIMITED COMMISEN GAIN
• WORK LIFE BALANCE

Requirements
1. QUALIFICATIONS & EXPERIENCE
Minimum SPM or Diploma in Business Administration, Tourism Management, or a related field.
Experience in administrative or operational roles, preferably in the Umrah, Hajj, or travel industry is advantages, No Experience also acepted willing to learn
Experience handling visa applications, travel bookings, and logistics management is an advantage.
2. SKILLS & COMPETENCIES
Excellent organizational and multitasking skills - ability to manage multiple responsibilities efficiently.
Strong communication skills in Malay, English
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Ability to handle and resolve customer complaints in a professional manner.
Strong problem-solving skills and ability to work under pressure, especially in high-peak Umrah and Hajj seasons.
High attention to detail when handling pilgrim documents, flight schedules, and accommodation arrangements.
3. PERSONAL ATTRIBUTES
Strong sense of responsibility and commitment to ensuring smooth operations.
Ability to work independently and in a team across different time zones (Malaysia & Saudi Arabia).
High adaptability and flexibility to handle last-minute operational changes.
Willing to travel as required.
Customer-focused mindset with a passion for ensuring a smooth pilgrimage experience.
4. WORKING CONDITIONS
Office-based work with occasional on-ground operational duties at airports, hotels, and pilgrim centers/kursus umrah.
Flexible working hours, especially during peak Umrah and Hajj seasons.
Available to work overtime, weekends, and public holidays when necessary.
Responsibilities
1. DOCUMENTATION & RECORD MANAGEMENT
Prepare, review, and organize documents related to Umrah and Hajj operations.
Manage visa applications, passports, and travel documents for pilgrims.
Update records for flight bookings, accommodations, and travel schedules.
Maintain and manage contract files with hotels, transportation providers, catering services, and other vendors.
Ensure important documents are submitted to relevant authorities (Immigration Department, Muassasah, Ministry of Hajj & Umrah, etc.) on time.
2. OPERATION MANAGEMENT IN MALAYSIA
Handle pilgrim registrations and coordinate payment processes.
Communicate with agents and customers regarding package details, pricing, and promotions.
Organize pre-departure briefings, travel schedules, and training sessions for pilgrims.
Manage logistics for essential travel items such as bags, ihram clothing, and guidebooks.
Ensure smooth customer service operations before departure.
3. OPERATION MANAGEMENT IN SAUDI ARABIA
Liaise with vendors and service providers in Makkah and Madinah.
Prepare arrival lists and coordinate transportation from the airport to hotels.
Inspect pilgrim accommodations (rooms, facilities, and meals) to ensure they meet Nawwarah Travel's standards.
Handle last-minute changes to hotel bookings, transportation schedules, and ziarah tours.
Organize briefing sessions for pilgrims in Saudi Arabia regarding Umrah schedules, ziarah, and other activities.
Ensure that mutawifs and operation staff in Saudi Arabia receive complete information about each pilgrim group.
Provide daily reports on pilgrim status and any operational issues.
4. TRANSPORTATION & LOGISTICS MANAGEMENT
Coordinate bus schedules between Jeddah - Makkah - Madinah - Taif.
Liaise with bus companies to ensure vehicles are in good condition and adhere to schedules.
Manage the transportation of pilgrims' luggage from Malaysia to Saudi Arabia and vice versa.
Prepare a list of bus assignments and ensure all pilgrims board the correct buses.
Monitor pilgrim movements at airports and hotels to ensure a smooth travel experience.
5. CUSTOMER SERVICE & ISSUE RESOLUTION
Act as the main liaison between pilgrims, mutawifs, and ground staff.
Handle pilgrim complaints promptly and resolve issues with vendors or hotels.
Provide real-time updates to pilgrims about schedule changes or travel concerns.
Manage emergency situations such as lost passports, medical issues, or other incidents in Saudi Arabia.
6. REPORTING & OPERATIONAL PERFORMANCE MONITORING
Prepare daily, weekly, and monthly operational reports for management.
Analyze recurring issues and propose solutions to improve efficiency.
Monitor the performance of mutawifs, field staff, and vendors to maintain high service quality.
7. COORDINATION WITH RELEVANT AUTHORITIES
Liaise with Muassasah, the Ministry of Hajj & Umrah, and Immigration Departments to ensure compliance with the latest regulations.
Coordinate communication between the Malaysia and Saudi Arabia offices to ensure all operational information is updated in real-time.
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Benefits

• Cell phone reimbursement
• Health insurance
• Professional development

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Performance Bonus
• Company Trip
• Staff Discount
• Allowance Provided

Skills
Administration Management Data Entry Microsoft Excel Microsoft Word Customer Service Customer Experience Organizational Skills Communication Skills Attention to Detail
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