Job Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.Launched in Feb 2021, Ninja Mart is Ninja Van's first FMCG-focused logistics unit. We connect brands with retailers in suburban and rural regions of Vietnam and Malaysia, unlocking endless possibilities for business expansion in this fast-growing region.The Sales Coordinator is essential for ensuring the smooth functioning of the sales process by acting as a central support for sales teams and customers. As Ninja Mart scales its operations, effective coordination between sales, logistics, and customer service is critical to maintaining customer satisfaction, timely order processing, and achieving sales targets. This position will help reduce inefficiencies in sales operations, enhance communication between departments, and resolve order issues quickly, directly contributing to business growth and client retention.Key Responsibilities :

• Sales Support & Coordination:
• Act as the main point of contact for sales teams, providing operational support to ensure the smooth execution of sales activities.
• Oversee order processing, ensuring all orders are placed, processed, and fulfilled accurately and on time.

• Customer Service & Retention:
• Address customer inquiries and complaints, working with internal teams to resolve issues related to order discrepancies and delivery delays.
• Develop and implement retention strategies to improve customer satisfaction and build long-term relationships.

• Order Issue Resolution:
• Monitor and resolve order-related issues by coordinating with logistics and warehouse teams, ensuring any discrepancies are addressed promptly.
• Proactively identify potential bottlenecks in the order cycle and implement corrective actions to minimise disruptions.

• Cross-Functional Coordination:
• Serve as a liaison between the sales, logistics, and customer service teams to streamline order processing and issue resolution.
• Facilitate communication between departments to improve efficiency and ensure alignment on business objectives.

• Sales Reporting & Insights:
• Track and analyse sales performance, order fulfilment, and customer service metrics to identify areas for improvement.
• Generate and present reports that provide insights into order statuses, customer satisfaction, and sales team performance.

Requirements :

• Bachelor's degree in Business Administration, Sales, Logistics, or a related field.
• Minimum 1 year of experience in a sales support, customer service, or order management role, ideally within the FMCG or logistics industry.
• Proven track record of coordinating cross-functional teams and resolving customer service issues efficiently.
• Experience in using CRM or order management systems to track and report on sales activities
• Excellent coordination and time management skills
• Strong problem-solving abilities and exceptional customer service skills.
• Effective communication skills and collaboration with cross-functional teams
• High attention to detail and technical proficiency in managing order systems and reporting.

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Ninja Van