Admin Sales & Customer Service
Petaling Jaya, M10, MY, Malaysia
23-1, Jalan 7/7a, Seksyen 7, 43650 Bandar Baru Bangi, Selangor, Malaysia
Job Description
The Admin Sales Cum Customer Service Executive is responsible for handling front-line sales and customer support while managing daily administrative tasks at the Pulau Pinang branch. The ideal candidate must be sales-driven, service-oriented, and organized, with a passion for promoting travel and Umrah packages.
Key Responsibilities:
Promote and sell
Umrah packages, Muslim tours, and domestic/international holiday packages to walk-in and online customers. Respond promptly tocustomer inquiries
via WhatsApp, phone calls, email, and face-to-face. Processbookings, quotations, invoicing, and payment receipts
accurately. Provideafter-sales support
, including travel updates, documentation, and customer follow-ups. Assist inpreparing simple sales and customer service reports
for the branch. Maintain proper records ofcustomer databases, payment collections
, and transactions. Handledaily branch administrative tasks
, including stock monitoring, filing, and documentation. Support inbasic social media updates
, replying to online inquiries/comments, and promoting ongoing packages. Coordinate with HQ for internal procedures including SOP compliance and report submissions.Required Qualifications & Experience:
Minimum
SPM/STPM/Diploma
inBusiness
,Tourism
, or a related field. At least1-2 years
experience insales
orcustomer service
; experience in the travel industry is an advantage. Able to communicate well inBahasa Malaysia and English
(additional languages are a plus).Key Skills:
Good
salesmanship and customer-handling
skills Familiar withbasic invoicing and recordkeeping
Able to work withMicrosoft Word, Excel
, and online platforms Organized, responsible, and ateam player
Comfortable working independently and meeting sales goalsBonus/Preferred Skills:
Experience in
Umrah or travel product knowledge
Able to assist withbasic content posting and replying
on social media (Facebook/Instagram) Knowledge ofMOTAC requirements
is an added valueWhy Join Us?
Be part of a
respected Islamic travel brand
Work in asupportive and customer-focused
environment Opportunity togrow your career
in the tourism and Umrah industryJob Type: Permanent
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
Health insurance Maternity leave Meal allowance Meal provided Opportunities for promotion Parental leave Professional development
Schedule:
Day shift
Supplemental Pay:
Commission pay Performance bonus
Work Location: In person
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Job Detail
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Job IdJD1112311
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:20121.0 25478.0 USD
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned