Job Description

Mohon
Kelayakan
Administration Assistant Manager plays a key role in supporting the daily operations of our healthcare centre. This position ensures that administrative, operational, and support functions run efficiently, enabling clinical teams to focus on delivering quality patient care. The Assistant Manager will work closely with the management team and staff to uphold service standards, manage workflows, and contribute to a positive patient experience. At least 2-3 years of administrative experience is preferred. Experience in healthcare or clinical setting is a bonus.
Strong people and managing skill: Effective management skills, conflict resolution, and delegation skills are required for this role
Strong sense of ownership: Cares deeply about patient e xperience and takes initiative to solve problems and follow through
Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, colleagues, and other stakeholders
Basic Clinical and Administrative Skills: Tasks include taking x-ray files, assisting with patient preparation for visits and providing basic patient care support
Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain an organized environment. Able to work in a fast-paced, patient-centered environment
Tanggungjawab
Team Leadership & People Management:

• Supervise and lead administrative task
• Monitor daily performance, punctuality, work quality, and attitude of team members
• Provide coaching, feedback, and on-the-job training to support staff growth and accountability
• Create and manage staff duty rosters, leave planning, and backup coverage
• Foster a positive, disciplined, and collaborative work environment

Operations Oversight:

• Ensure smooth day-to-day operations across front desk, billing, scheduling, and support functions
• Oversee patient registration flow, appointment management, and queue efficiency
• Resolve operational issues on the ground and escalate when necessary

Customer Service Quality:

• Uphold high standards of patient service and experience
• Intervene in handling patient complaints or service recovery when needed
• Conduct regular staff briefings and service refreshers to maintain quality

Administrative & Compliance Responsibilities:

• Ensure accurate documentation, patient records, staff records, and compliance with clinic and business SOPs
• Monitor supplies, inventory, and procurement needs of the clinic
• Assist in maintaining cleanliness, tidiness and safety protocols

Communication & Coordination:

• Support implementation of new policies, initiatives, or software by guiding the team
• Coordinate with other departments (e.g. practitioners, human resource, marketing) on joint efforts

Manfaat

• EPF and SOCSO
• 5 working days a week
• Salary Increment
• Performance Bonus
• Training provided
• Medical claims
• Sick leave
• Hospitalization leave
• Maternity/ Paternity Leave
• Bereavement Leave
• Marriage Leave
• Birthday Leave
• Company Activities (Team building, outings, social gatherings)
• Company trip
• Employee and family member discounts on products and services
• Work-life balance
• Company provide shirt/scrub
• Learning incentive for upskilling

Kemahiran
Problem Solving Healthcare Administration Communication Skills Customer Service Administrative Support Team Management