Job Description

• At least one (1) year working experience in contact center / customer support/ administration, related field.
• Good command of spoken and written Bahasa Malaysia and English
• Proficient in relevant computer applications like Microsoft Office.
• Basic bookkeeping and math skills.
• Exemplary planning and time management skills.
• Ability to adapt to a fast-changing environment.
• Demonstrate excellent communication and problem-solving skills.
• Able to work independently with minimum supervision.
• Self-motivated and a good team player.

• Monitor and respond to all customer inquiries through various communication channels, such as live chat, phone, WhatsApp, etc.
• Oversee and manage day-to-day operations of E-Commerce Marketplaces, including handling sales orders, shipments, payments, and all associated administrative matters. Ensure orders are processed accurately and in a timely manner.
• Assist walk-in customers with order packing and order collection.
• Assist in the preparation of reports, data entry, expense tracking, etc.
• Organize and support the sales team with scheduling live time with associates.
• Develop and maintain a strong understanding of the company\'s products or services to effectively assist customers and provide information.
• Perform ad-hoc assignments when required.

• Career development opportunities
• Opportunities for enhanced learning
• Attractive remuneration package and benefits

• Allowance Provided
• Performance Bonus
• Annual Leave
• Medical and Hospitalisation Leave
• Company Trip
• 5 Working Days

Ricebowl