Job Description

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The Information Services department of HWUM is committed to delivering integrated, excellent customer centric Library and IT Services to the staff and students of the University.

The Information Technology Executive will deliver, support and develop IS/IT services, in particular to support the use of IS/IT services by students and staff of Heriot-Watt University Malaysia.

The role will be based at the University\'s campus in Putrajaya, the administrative capital of Malaysia.

Key Duties and Responsibilities * Provide IS/IT support to all sections of the University at the HWU Malaysia campus. Address the reported service requests and troubleshooting of the incidents towards an appropriate resolution. Collaborate with 2nd line support in resolving, where necessary.

• Be proactive in detecting pattern of incidents that could potentially impact other end users, and other improvement measures contributing to a better experience for the end users.
• Set-up new PCs and deploy to departments. Maintain hardware currently in use and repair or report problems as they arise. Set-up computing equipment for use in presentations being given by University staff and visitors to the University, including establishing user accounts and WIFI connections.
• Install, configure, maintain, support and deploy software including core administration applications.
• Produce local documentation for use by staff and students, and ensure the documentations are promptly updated to reflect the current environment setup.
• Provide advice, demonstrations and training as required to the end users.
• Liaise with other members of HWU Information Services at all campuses, hardware and software suppliers.
• Provide Helpdesk services over the counter, telephony and email, when needed.

All HWUM staff endeavours will embody our shared values of: Pursuing Excellence, Shaping the Future, Outward Looking, Pride and Belonging, and Valuing and Respecting Everyone.

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post and its general responsibilities. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Person Specification

This section details the attributes e.g. skills, knowledge/qualifications and competencies which are required in order to undertake the full remit of the role.

Education & Qualifications

Essential:

• A degree in Computer Science/Information Technology or equivalent.

Experience

Desirable:

• At least 2 years of working experience in a similar capacity.
• Fresh graduate most welcomed to apply.

Competencies, Skills & Knowledge

Essential:

• Good customer service, communication, adaptability and interpersonal skills.
• Good command in both written and spoken English
• Fast learner.
• Able to work alone and in a collaborative team setup.
• Good IT skills and experience.
• Willing to work in Putrajaya.
• Able to work during weekends, and late nights, if required.

Essential Criteria - these are attributes without which a candidate would not be able to undertake the full remit of the role. Applicants who do not clearly demonstrate in their application that they possess the essential requirements will normally be eliminated at the short listing stage.

Desirable Criteria - these are attributes which would be useful for the candidate to hold. When shortlisting, these criteria will be considered when more than one applicant meets the essential criteria.

Application Process

Applications should be submitted to Careers system.

Applications must be submitted by 13 September 2023. If you are not contacted by the selection committee by 30 September 2023 then please assume that on this occasion your application has been unsuccessful.

The University is committed to equality of opportunity.

Heriot-Watt University