Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Administrator, Global Security Masterfile, Data Service Delivery (Contract)



What is the opportunity?

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements \xe2\x80\x93 income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our \xe2\x80\x98centres of excellence\xe2\x80\x99 and to implement/leverage standard processes globally.

As an Administrator, Security Masterfile, you will be responsible to provide timely and accurate update and maintenance of all required security setups in Market Data Feed (MDF).

You will be supporting Luxembourg business, with 8 working hours a day.

Shift hours would be between 12:00am and 9:00pm.

What will you do?

Responsible to update accurate security setup in MDF as requested by clients. Internal clients would be such as Fund Accounting, Trade Capture, Corporate Action and Entitlements & Tax. External clients would be such as Bloomberg and Telekurs.

Ensure all security setups are updated according to service level agreement (SLA).

Maintain efficient communication channels with managers, coordinators and team members.

Ensure effective logging and resolution / follow up of enquiries and liaise with appropriate parties to resolve / escalate queries / problems within agreed timescales.

Full awareness on RBC procedure and process library (PPL) and conduct periodical reviews and make necessary amendment to reflect the change process.

What do you need to succeed?

Must-have

Knowledge in different investment instruments.

Proficient in English (written and oral).

Able to work independently with minimum supervision.

Nice-to-have

Knowledge in data vendors: Bloomberg, Telekurs, Financial Times and Reuters.

Knowledge in MS Office.

Securities operations experience.

Strong orientation to operational detail and accuracy.

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation

Leaders who support your development through coaching and managing opportunities

A world-class training program in financial services

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Summary Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

Address: Cyberjaya, Selangor, Malaysia

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Wealth Management

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2023-03-27

Application Deadline: 2023-04-10

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada