Job Description

Serve as the primary point of contact for patients regarding inpatient hospitalization admissions. Accurately process and coordinate admission requests in compliance with health insurance policies and procedures. Determine patients' eligibility for admission based on policy terms and conditions. Deliver exceptional customer service by addressing patient inquiries and resolving issues promptly and empathetically. Communicate and document all admission-related information in a clear, professional, and accurate manner. Collaborate with relevant departments to relay necessary information through established communication channels. Review and interpret patient accounts and admission notes to facilitate smooth processing. Handle and resolve patient inquiries, escalating complex cases or complaints, as necessary. Ensure all instructions, queries, and service requests are addressed promptly, accurately, and within specified time frames.

Requirements

Education

: Candidate must possess at least a Diploma or Degree, medical education background

Experience:

Candidates with prior experience in Third Party Administrators (TPAs) or a science-related background will be given priority or experience in claims processing. Nurses and fresh graduates are strongly encouraged to apply.

Languages

: Proficiency in Bahasa Malaysia and English is required.

Availability

: Willing to work shifts, weekends, and public holidays. Opportunity to earn overtime (OT).

Skills

: Strong communication skills, attention to detail, and the ability to manage admission processes efficiently and professionally.
Job Type: Full-time

Pay: From RM2,700.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Parental leave Vision insurance
Ability to commute/relocate:

Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person