Job Description

Position Summary: The Admission Supervisor is to provide operational support to the Admission Department. You are responsible for the information service, ticket sales, online support, cash handling, answering guest\xe2\x80\x99s enquiries on VIP and Educational Programs, admission and ticket control. In addition, you are also responsible for your people\xe2\x80\x99s development and competency that leads to building high performance team and delivering highest standard of guest satisfaction. You will have the ability to communicate, interact and support your team members and superior in the department by exhibiting your best practices that aligned with the Merlin core values. You will also be required to exemplify your best behaviour and work well with other team members in the department/organization and to carry out assignments that are delegated by your superior in a timely manner. Scope and Responsibilities: Supervises all personnel in assigned areas; duties include planning, scheduling, organizing and directing work and training. Operation of Front Gate computerized ticket sales system \xe2\x80\x93 ensure thorough understanding of all aspects of the system and associated procedures. Handle cash and credit card transactions. Operations of Annual Pass and Reservation system \xe2\x80\x93 ensure thorough understanding of all aspects of the system and associated procedures. Handle cash and credit card transactions besides than processing request online. Operations of parking system \xe2\x80\x93 ensure thorough understanding of all aspects of the system and associated procedures. Assist guest at the turnstiles or centers (Annual Pass, Reservation and Parking). Liaison with Admission personnel/Guest Services Lead to resolve any operational issues. Ensure cleanliness in all aspects of the Ticket Booths, Turnstile Area, Service Centers, Parking, in-door section (ie Baby care, storage, Mindstorm & Build & Test). Keep updated on all special promotions, vouchers and tickets. Ensure stock levels of counters stationeries, tickets, park guides, and show times are maintained and that booths are kept in a well- organized manner. Prepare and maintain records of figure/data (arrival, revenue, etc). Works towards Department and Company goals. Present ideas for continuous improvement. Producing a proposal when require before implementation of new tasks. Capable of conducting Risk Assessment or tune out Incident Report when deem require. Ensure daily Admission Log is updated with accurate information and an email correspondence to share with guest when it is appropriate. A follow up email when is require. Capable of conducting interviews, training within or cross department, handle its arrangement and sufficient training content to enable a competent trainee is being produced. Focus on Guest Obsession training content to enable a clear focus on daily KPI to achieve group target. Performs related work as deemed necessary or required. SAFETY, HEALTH & ENVIRONMENT RESPONSIBILITIES: Employees are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). Employees must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that the employees in their team are aware of the Group Health, Safety and Security Policy and their obligations under it. Employees must ensure that safe working practices are monitored and risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Background and Experience:

• Minimum 3 - 5 years of progressive experience in guest service, ticket sales/cash handling or reservation/call centers with 1-2 years in supervisory role.
• Competent in multi-tasking.
• Experienced in the environment that requires problem-solving skill and handling guests\xe2\x80\x99 needs and feedback.
• Have worked in a large team with diversity background.
• Possessed good command of English and the local native languages in order to communicate either verbally or in writing, experienced in handling administrative assignments and ability to demonstrate organizational and planning skills.
• Have worked in a relatively demanding environment includes assignments with timeline.
• Proficiency in computer system (e-mail, computerized ticketing / reservation system) and Microsoft Office (Word, Excel, PowerPoint).

Education: SPM Leavers, graduates of high school or other equivalent level of education. Physical Demands:

• Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
• Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
• Ability to climb stairs to gain access to upper level of buildings.
• Finger dexterity sufficient to complete paperwork activities and to use a computer.
• Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
• Hearing sufficient to communicate with individuals in person and by telephone.

Job Types: Full-time, Permanent Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Ability to commute/relocate:

• Iskandar Puteri: Reliably commute or planning to relocate before starting work (Required)