Job Description

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok\'s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always. At TikTok, we create together and grow together. That\'s how we drive impact - for ourselves, our company, and the communities we serve. Join us. Our Trust & Safety team\'s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. What will I be doing - Lead an AI Data Service Team of People Managers, Specialists, QA\'s, Labellers, SME\'s & Trainers currently based in one location, with the expectation to expand to multiple sites. - Develop a strategy and support the business deliver of policies localisation, BPO quality management, Quality assurance, RCA, data analysis & deep dives, make reports & policy recommendations, and triage escalations - Develop and lead the execution of both the tactical and strategic direction of this regional team, leading the operations, change management and scaling/driving adoption of new programs, tools etc. - Coach and enable team leads on people management and initiatives, by providing regular feedback and mentoring. - Coach and support AI Data Service team leads to developing and/or enhancing the Quality framework, methods for performance management, tracking KPIs, and working for any performance improvement initiatives. - Work with Ops Leadership and XFN teams to understand various product ecosystems in order to ensure alignment of quality assessment procedures and data delivery with product strategies. - Partner with cross functional partners to develop and effective partnership that delivers on business requirements. - Lead your team to detect, land and optimize any efficiency, productivity and accuracy improvement opportunities. - Analyse data first hand to validate recommendations made by your team in order to drive continuous quality improvement across partner sites and workflows. - Enhance the quality process with automation of metrics by creation of dashboards. - Validate information of RCA reports created by your team and present findings to key internal stakeholders. - Ensure that our BPO partners meet and exceed quality targets and provide support needed to achieve objectives deep dives, make reports & policy recommendations and triage escalations. Qualifications What should I bring with me - Minimum Bachelor of Arts/Science degree in Business, Economics or Statistics - Machine learning/labeling-related experience is strongly preferred - 4+ years in Content Quality, TnS Operations, or a similar industry - 4+ years experience of people management and managing managers, (Ideally in a global organisation) with a focus on performance, culture, engagement and people growth and development - Experience of partnership with BPOs. - Strong analytical skills with the ability to perform complex data analysis to derive key insights; Able to explain data and trends with excellent communication skills. - Proficiency in Data Analysis tools such as Microsoft Excel, Tableau or Power BI. - Experience working cross-functionally, in a highly matrix, global organisation with external and internal teams with the ability to influence leadership. - Ability to lead effectively, prioritise projects, and ensure the delivery of high quality work under time constraints. Strong experience in Six Sigma, Lean principles, or Operational Maturity methodologies. - Detail oriented with the ability to create and maintain reports, procedures, proposals and presentations. - Ability to adapt rapidly to changing work environments, work priorities, organisational needs and willingness to work on various projects. - Outstanding natural communicator , exceptional verbal, written and communication skills. Able to explain data and trends clearly. - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role. Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee\'s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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