Job Description

Job description ? Job Responsibilities o Handle customer enquiries after sales (WhatsApp, email, phone) o Coordinate service requests with service engineers & technicians o Follow up on service schedules, breakdown cases, and spare parts o Prepare simple documents (service reports, quotations, delivery updates) o Update customer records and job status o Communicate clearly with customers to ensure satisfaction o Support the sales and service team when needed
Requirements ? Job Requirements o Fresh graduates / entry-level candidates are welcome o Diploma / Certificate / Degree (any field; engineering is a plus) o Good communication skills o Responsible, patient, and willing to learn o Basic computer skills (WhatsApp, email, Excel) o English & Bahasa Malaysia required (Mandarin is a bonus) ? No experience required - full training provided
Benefits ? Why Join Us? (Benefits) ? Basic Salary + Performance Incentive ? On-the-job training & guidance ? Stable working hours ? Friendly team & supportive environment ? Career path to Service Coordinator / Senior Customer Service
Additional Information

• Age Range of Candidate: 20 to 60 years old
• Experience: 2 year(s)
• Specific Work Location: -

Skills Required