Agency Support (johor Bahru)
Johor Bahru, Johor, Malaysia
Job Description
\xe2\x80\x8b\xe2\x80\x8b 27605 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary
- Attending to and reviewing of enquiries, appeals and complaints by agency force on operational issues.
- Provide first contact resolution whenever possible and managing agency issues on any burning issues
- Identifying operational issues that would affect agents and customers\' experience and relate to the relevant parties.
- Providing constructive feedbacks and organize training to agency force on areas that need improvement.
- Contributing towards the year-long engagement with agencies, to nurture agencies service satisfaction through hospitality and courteousness.
- To prepare agency survey and to analyze the survey results.
- To undertake any other duties and responsibilities requested by the management as and when required.
Note: Diversity of minds is an integral part of Allianz\' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
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Job Detail
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Job IdJD964960
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor Bahru, Johor, Malaysia
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EducationNot mentioned