Job Description

AI Adoption Lead - Services Knowledge Management
General Information
Req #
WD00084268
Career area:
Services
Country/Region:
Malaysia
State:
Wilayah Persekutuan Kuala Lumpur
City:
Kuala Lumpur
Date:
Wednesday, July 16, 2025
Working time:
Full-time
Additional Locations:

• Malaysia

Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .
Description and Requirements
Key Responsibilities

• Translate complex, AI-driven initiatives into clear, actionable communication for internal stakeholders, including contact centers, technicians, and business teams.
• Drive user adoption of new AI tools by clearly articulating the scope, timing, and benefits of upcoming changes.
• Facilitate weekly stakeholder update sessions to share progress, gather feedback, and align on key decisions.
• Partner with Knowledge Management & Enablement team members to understand project details, user needs, and upcoming feature launches.
• Create concise and engaging content to support awareness, onboarding, and process change communications.
• Use data and analytics to monitor adoption, assess impact, and continuously improve user engagement and business outcomes.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of experience in a services support role within a technology company.
• Excellent verbal and written communication skills, with an emphasis on clarity and simplicity.
• Strong ability to manage multiple projects and deadlines independently.
• Fluent in English and comfortable working with global, cross-functional teams.

Preferred Qualifications

• Experience in change management, user enablement, or communications for AI or digital transformation projects.
• Familiarity with contact center operations and related technologies.
• Demonstrated ability to collaborate with project managers, subject matter experts, end users, and vendors.
• Analytical mindset with the ability to use data to influence decisions and measure success.

About You
You are detail-oriented, creative, and passionate about helping others succeed. You enjoy simplifying complexity and creating order in fast-moving environments. You're a natural communicator, a team player, and passionate about improving the service experience through innovation and enablement.
Additional Locations:

• Malaysia

• Malaysia