Job Description

Unique Skill Sets for Ai Driven CRM Implementation Manager (Cross-Industry)

Low-Code/No-Code CRM Customization:

Expert in configuring CRMs without core development (e.g., form builder, conditional logic, automation flows, UI/UX customization). Enables rapid deployment for different industries without traditional dev cycles.

API-Based System Integration:

End-to-end knowledge of REST/SOAP API integration with third-party systems like Payment gateways, Telephony, Messaging tools, and ERPs.

Multi-Industry CRM Process Design:

Can design CRM workflows tailored to various industry use-cases like Sales Pipeline, Customer Support, Field Service Management, Billing, and KYC.

Cross-Platform Omnichannel Enablement:

Experience in integrating and managing communication across Email, WhatsApp, SMS, Voice, and Webchat for seamless customer experience.

Data Privacy & User Role-Based Access Setup:

Advanced control over access rights, user restrictions, masking of sensitive data, and compliance with GDPR/PDPA standards.

Dynamic Reporting & Dashboard Setup:

Designing industry-specific dashboards including sales metrics, SLA compliance, customer engagement, and operational KPIs.

Workflow Automation Across Departments:

Building automated workflows for sales, operations, finance, and support to streamline task assignments, reminders, and escalations.

CRM Scalability & Instance Management:

Managing multi-instance architecture with custom client branding and configurations, ideal for franchises or segmented business units.

Project & Change Management:

Skilled in phased implementation, agile sprint planning, adoption tracking, and change management.

Training, Documentation & SOP Building:

Creates user guides, SOPs, and delivers training across technical and non-technical teams to ensure successful CRM adoption.

Unique & Specialized Job Titles:

1. Digital CRM Transformation Manager

2. AI-Driven CRM Implementation Architect

3. Integrated Systems and CRM Solutions Lead

4. Business Process Automation & CRM Strategist

5. CRM Operations Intelligence Manager

6. Omnichannel CRM Optimization Specialist

7. Enterprise CRM Integration & Delivery Lead

8. Low-Code CRM Platform Strategist

9. AI & Data-Driven CRM Consultant

10. Customer Engagement Systems Architect

Job Type: Full-time

Pay: RM6,500.00 per month

Work Location: In person