Job Description

The Role

As an AI Chat Testing & Optimisation Intern, you'll help improve our AI chatbot by writing structured test cases and reviewing its performance across real customer conversations. Your work will directly impact how clear, helpful, and persuasive our AI is -- and whether it helps turn chats into conversions.

This is a great opportunity for someone interested in AI, product testing, and data-driven user experience design.

Write and maintain test cases that simulate real sales and support conversations Review chat transcripts to evaluate how well the bot handles each test case Identify and flag inaccurate, confusing, or verbose responses Track key metrics like verbosity, fallback rate, and conversion rate Propose improvements to prompts and logic to improve clarity and performance Collaborate with the product team to roll out updates and measure impact

Job Requirement

Bachelor's degree in computer science, Data Science, AI, or similar field. Completed at least 2 years of a degree programme in any field Preferable someone with 3 to 6 months of internship requirements. Interest in AI, UX writing, or chatbot technologies Attention to detail and a structured approach to testing Curiosity about what drives customers to buy and what makes an answer persuasive Familiarity with ChatGPT, Claude, or other LLMs is a bonus Basic understanding of prompt engineering or chatbot tools is a plus

Why Join 3cat?

Get hands-on experience working with cutting-edge AI tools*
Contribute to a high-impact product used by real customers daily*
Learn how AI is applied in real-world sales and customer support*
Flexible working and outcome-based mentorship*
Great opportunity to grow into a full-time role*

Apply now if you're excited to shape how AI talks, sells, and supports -- and to learn a ton while doing it.

Job Types: Internship, Fresh graduate
Contract length: 6 months

Pay: RM800.00 - RM1,200.00 per month

Benefits:

Opportunities for promotion Professional development
Schedule:

Monday to Friday
Application Question(s):

How long your internship period? Kindly provide the start and end dates of your internship? What is your expected salary? Would you be willing to commute to our office located near the Cheras area?
Education:

Bachelor's (Required)
Work Location: In person