Job Description

\xe2\x80\xa2 Authorized Representative of Customer Services to provide CUSTOMER AIRLINES BUSINESS / Outside Catering a \xe2\x80\x98One Stop\xe2\x80\x99 communication channel. \xe2\x80\xa2 Authorized Representative to review matters arising from the performance of the services and the administration of the Catering Agreement into resolution of complaints and disputes where possible. \xe2\x80\xa2 Is responsible to assist Head of Customer Service in executing the Customer Impact strategy in serving and building value-added relationships with customers or clients, be they internal or external hence build customer emotional loyalty allowing greater impact to overall sales and managing cost. \xe2\x80\xa2 To plan, organize and execute directives from Head of Customer Service. \xe2\x80\xa2 To assist Head of Customer Service to lead and appraise the succession plan and strategies implemented to meet company objectives. \xe2\x80\xa2 Coordinate & manage real time customer complaints received through WhatsApp and Email. \xe2\x80\xa2 To ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed time scales.
Brahim\xe2\x80\x99s Food Services Sdn Bhd (317281-X), (BFS), formerly known as LSG SkyChefs-Brahims Sdn Bhd (LSGB), is the principal inflight services provider at both the Kuala Lumpur International Airport (KLIA) and Penang International Airport. BSFS caters to an average of 190 aircraft per day and prepares an average of 35,000 to 40,000 meals per day from its huge and highly sophisticated halal flight kitchen located in KLIA. Operating 24 hours daily with a maximum capacity of about 50,000 meals per day, BSFS prides itself as a globally recognised 100% halal certified flight kitchen with a fully halal compliant integrated food logistics supply chain. Besides food, BSFS also provides cabin handling services covering laundry services for pillows and blankets, filling the cabin trolley with items for in-flight sales as well as providing passenger headsets, newspapers and periodicals. With 1,193 staff operating from a 59,000 sq metre complex in KLIA, BSFS is the world\xe2\x80\x99s biggest halal flight kitchen and has won many international awards for quality and excellence. Our vision is to be preferred partner in halal food solutions that delight our customer.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5