Job Description

With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.
As the industry\xe2\x80\x99s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.Why Join Grass Valley?
As the world continues to evolve, Grass Valley is also transforming: Creating innovative breakthrough solutions to serve customers\xe2\x80\x99 changing needs and realities. We are proud that for over 60 years, our innovations have enabled content creators, broadcasters and media organizations to produce rich, compelling content that brings the viewer even closer to the action; more engaged with the story and more connected to others.
Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world. We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us. This is your opportunity, join us!
For further information, please visit .The Opportunity
We are looking for an enthusiastic Broadcast Engineer to support our customers worldwide using AMPP, our SaaS platform. To be successful in this role, you must have a true passion for helping and supporting and have our customers\xe2\x80\x99 best interest at heart, as well as the business itself.The main purpose of the job is:

• Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our globally based customers
• Apply advanced troubleshooting techniques to provide solutions to our customers\' individual needs
• Own and Solve highly complex problems to improve customer experience
• Work on a 24/7 shift rotation
• Drive customer communication
• Write tutorials, how-to videos, and other technical articles
• Provide prompt and accurate responses to customers
• Ensure all issues are properly logged within SFDC, JIRA and support programs
• Prioritize and manage several open issues concurrently
• Prepare accurate and timely reports

What You Will Need To Be Successful
Technology Systems Knowledge:

• Degree qualified or equivalent combination of skills and experience. At least 5 years of relevant experience in managing day to day broadcast operation.
• Cloud or Virtualization technology experience (VMWare, AWS, Xen or KVM)
• Understanding of Video , Broadcast production techniques
• Working Knowledge in :

• digital and analogue electronics
• digital and analogue video and audio systems
• server-based applications and computer networking
• Essential Knowledge:

• Playout, Asset Management, Cloud and SaaS based Systems
• Linux and Windows servers
• IPsec, VPN, Load Balancing, Iperf, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools, SRT video streaming
• Exposure to security concepts / best practices

Essential Skills:

• Strong customer focus
• Robust and methodical engineering approach to solving complex problems
• Ability to operate in a complex environment, taking on multiple concurrent tasks
• Owns a problem through to its completion. Never gives up
• Strong analytical skills to identify root cause of problem in logs
• Enjoys working as a part of a highly motivated global technology team
• Excellent written and verbal communication skills (Fluent English)
• Highly motivated to meet and exceed deadlines
• Is hardworking, organised, team orientated and be able to work under pressure

• Grass Valley offers competitive compensation packages in an energizing and supportive work environment.
• This job description is intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
• Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, colour, age, disability, sexual orientation or protected veteran status.

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Grass Valley