Job Description

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realise your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

Work you will do

The Kuala Lumpur Delivery Center (KL DC) team provides Application Managed Service (AMS) or Operate services to our Clients in the SEA region for the various ERP applications. We partner with our Clients to ensure business continuity and perform value added task by delivering continuous improvements within the internal IT process and procedures and also the business processes defined in the application. The support that the AMS team renders enables our Client to focus more on their strategic work whilst we focus on maintaining the business satisfaction for the implemented application.

The Kuala Lumpur Delivery Center (KL DC) team works hand in hand with our Consulting team to provide end to end services to our Clients from Advisory, Implement to Operate. We are key in ensuring that there is seamless transition from the project implementation team or the Client\'s incumbent AMS service provider.

Our team consist of various diverse sub-teams at various locations (Kuala Lumpur, Penang, Bangkok, Manila, Jakarta, Ho Chi Minh City, Singapore) supporting the different ERP applications. As a team member, you will embrace the benefits of a diverse workforce which can truly be an enriching experience. Here in Deloitte we encourage networking and collaboration.

As a Consultant in this engaging & growing team, you will have the opportunity to tap into state of the art technologies such as, Cloud Apps - within SAP & Oracle, Automation/RPA/ Salesforce and Business Transformation.

You will learn to deliver operate services which includes troubleshooting and understanding of the request/problem raised, solving day to day production issues (bug fixes) within the agreed Service Level Agreements, identifying potential areas of improvement and delivering the improvements, supporting the team in trending analysis and other internal initiatives to develop the required functional, technical and soft skills.

Key responsibilities include:

• Solving business problems by customizing the Salesforce Platform
• Building, configuring, and automating technology solutions to deliver business value
• Upgrading and configuring Salesforce systems for optimized integration
• Managing Salesforce roles, profiles, sharing rules, workflows, and groups
• Maintaining the sales cloud, as well as building custom reports and dashboards.
• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
• Evaluating and installing new Salesforce releases, as well as providing training and support
• Documenting processes, including error reports and changes to field history tables
• Preparing reports for sales and other departments

Enough about us, let\'s talk about you

If you are someone whom matches the following requirements, send us your resume and join us at Deloitte Consulting - creating an impact in whatever we deliver!

• Bachelor\'s degree in Computer Science, Information Systems, or related field.
• 5+ years of experience as a Salesforce administrator in a similar environment
• Extensive experience in the administration and maintenance of Salesforce systems
• Experience in performing Salesforce upgrades and ensuring successful integration
• Exceptional ability to create and maintain Salesforce databases
• In-depth knowledge of Salesforce products and their functionalities
• Proficiency in creating Salesforce profiles, allocating roles, and managing access
• Knowledge of importing sales data and generating Salesforce reports
• Ability to provide Salesforce training and end-user support
• Excellent problem-solving and debugging skills
• Effective communication and teamwork abilities
• Project management and business analysis skills
• Salesforce certification(s) (preferred)
• Involvement in Salesforce community (preferred)
• Curious, creative, pro-active and always seeking out new challenges.
• Willing to explore and expand knowledge on an on-going basis
• Willing to work based on Client\'s business work days and office hours.
• Willing to work on shift and/or on-call basis

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Next Steps

So what are you waiting for? Join the winning team now !

Due to volume of applications, we regret only shortlisted candidates will be notified.

Requisition ID: 102247

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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