Job Description

Grow your career with us

Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.

Role Summary: 1. Provide Accounts Receivable transaction processing support to deliver Accounts Receivable services to Business Groups in accordance with established Accounts Receivable processes and work procedures and in compliance with RGE policies and procedures; and relevant legal and statutory requirements.
2. Ensure that timelines and quality meet the agreed service levels and targets

Responsibilities:

Functional Tasks:
1. To perform accounts receivable invoices, collections and day-to-day transaction processing and ensuring delivery quality in terms of accuracy, completeness and timeliness on a daily basis.
2. Report on overdue invoices, initiate the dunning process and generate reminders for overdue accounts, and provide for bad debts.
3. Monitor and reconcile direct bank credits.
4. Prepare customer statement of accounts.
5. Process collections from customers, process debit and credit notes and process refunds and rebates.
6. Liaise with the RGE Business Groups on customer issues.
7. To accurately process all Accounts Receivable transactions within the given time frame, i.e. entered into SAP or rejected according to the established process and procedures.
8. To ensure the accuracy and the completeness of the transaction processed.
9. To attend to CSC communication channels e.g. email and assigned Helpdesk tickets.
10. To monitor and process the urgent request before specified deadline.
11. Perform other duties as and when delegated i.e. back-up function, business process improvement initiatives and ad-hoc projects.
12. Resolve customer and Business Groups queries related to statement of accounts, invoices and collection information on timely basis.

Service Management and Continuous Improvement:
1. Execute work in accordance with the service management framework by providing timely and accurate customer service.
2. Review backlog and cycle time reports to improve process flow times.
3. Minimize number of transaction escalations by ensuring all transactions are processed within agreed service timelines.
4. Ensure queries from customers and Business Groups are attended to and resolved in a timely, responsible and proactive manner.

Requirements:

To be successful in this role, it is recommended that you should have the following skills and qualifications:

• A degree in the related job field.
• Those with 1 to 2 years of working exposure or experience in a similar role will have an advantage but not essential.
• Willing to relocate to the job location.

When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws.
Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.

Averis