Job Description

Role Responsibilities

The Individual CDD team is a unit within the Middle office for performing due diligence on all clients with risk rating A, B, C, D and E/P before approval of on-boarding and/or trigger event review or periodic review.

Individuals CDD team is responsible for client contact for existing to bank clients for completion of CDD activities. However, the team can assign or take support from Relationship Managers (RMs) for completion of CDD activities / related requirements for priority clients.

Strategy

Perform Customer Due Diligence (CDD) review activities on TRR and PRR alerts triggered for all clients including the followings :- * Timely communication with clients through letters and phone calls to complete the reviews before overdue date.

• Follow-up on deficient cases, issue follow-up letters and adhere by the timeline required to be served to the clients before hard hold date.
• Timely placement of risk codes for deficient customers and removal of risk codes once customer has reverted with appropriate documents and information.
• Performing reviews based on the uplifted standards and CDD Procedures, to ascertain facts of the case and bring it to satisfactory conclusion and approved status.
• To effectively interact/liaise with various stake holders, e.g RM/BM//FCC for the final approval of each case.
• To update reporting trackers on cases reviewed and latest progress for MI purposes as per timeline agreed by the Line Manager.
• Raising Service Request (SR) for static data changes via ICM reflecting the latest and updated client details in the system.
• Completing all e-learning\xe2\x80\x99s assigned for the role before due date.

Business

• Retail Banking, (geography)

Processes

• KYC/CDD Account Opening and Periodic/Trigger Review Processes as per DOIs, updates, CDD Procedures, Group Procedures and guidelines.

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

• Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them

Governance

\xe2\x80\x93 responsible for assessing the effectiveness of the Group\xe2\x80\x99s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas

\xe2\x80\x93 awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

- responsible for delivering \xe2\x80\x98effective governance\xe2\x80\x99; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the RB COB CDD Operations to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

• Business team e.g. RMs/PMs/BMs/Cluster Heads
• Compliance team e.g. CMLCO/FCC/AML/Compliance/Sanction
• RB COO team e.g. RB Assurance/Branch Ops
• Supporting functions e.g. Banking Ops/GBS
• Group/Regional Office e.g. CDD Ops

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in Malaysia
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Spot Opportunities Core
• Solve Problems Core
• Collaborate Core
• Communicate Core
• Achieve Results Core

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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