Job Description

Responsibilities

RELATIONSHIP MANAGEMENT

• Act as the Single Point Of Contact to the assigned SL network customer
• Lead Business Reviews with customers for business continuity and sustainable partnership
• Work with respective Account Managers to ensure execution of Account Plans

• Align country's Ops Performance with global/regional goals
• Ensure consistency and service quality in collaborations with Network Operations ALM/ROM
• Govern customer Change Requests to ensure scope management & cost recovery
• Manage customer escalations and drive recovery plans
• Ensure the timely distribution of integrated performance reports to specific regional/global customers
• Provide ad hoc reporting and analysis as assigned
• Identify Performance trends and hotspots

• Facilitate CI programs in various aspects - operations, systems, financial audits in collaborations with Network Operations
• Share best practices across countries and accounts
• Supports process standardization to attain an operating standard model
• Track and monitor cost savings in collaboration with Network Operations

• Solid understanding of the principles of supply chain management
• Experience in Inventory Management
• Excellent communications skills
• Well developed people management skills; ability to lead and inspire teams to accomplish objectives
• Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic
• Well-structured, change oriented and results focused
• Internationally orientated executive.
• Must be based in Penang