Job Description

Job description Why join us Some careers grow faster than others. If you\'re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Finance is integral to HSBC\'s purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global team of finance professionals partner with the business to provide trusted insights and forward looking analysis accuracy efficiency and control to frame and influence business decisions. We are currently seeking a high calibre professional to join our team as a Global Support Executive . The Opportunity: This role sits in the Collateral Management team within the Middle office function of HSBC Markets & Securities Services. The Collateral Management team is responsible for the credit risk mitigation through the collateralisation of OTC/Repo products by performing full third-party collateral management activities on behalf of our institutional client base. Specifically, the employee will be expected to Manage client/counterparty set up in line with the ISDA/CSA & monitor data feeds. Calculate daily exposures & agree on accurate collateral requirements with counterparties. Disputes management. Excellent communication skills required for substantial client interaction and to work with internal and external stakeholders to close out any client/counterparty queries. Follow up on collateral fails/non-receipts, provide daily reporting, meet KPIs and act as a checker for colleagues in respect of all of the above. Drive process improvement/automation initiatives and contribute towards UAT testing. Step up and assume necessary responsibilities when required in absence of senior management. What you\'ll do: Responsibilities: Regulatory / Risk & Compliance Ensure that current procedures and checklists meet the requirements of Audit, FIM, external regulators and Operations Risk and Control. Ensure daily complex exception reporting is completed within guidelines with any errors promptly rectified to maintain data integrity standards. Continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructures, and the impact of new technology. Change Management Liaison with IT department, raising system enhancements and conducting UAT testing where applicable. Actively look to automate or improve internal processes and seamlessly integrate client change requests in to the BAU. Accountability Accountable for own day-to-day performance and meeting tight intra-day deadlines. Expected to make decisions, resolve queries & escalate where necessary in an accurate and timely manner. Inbox management, take ownership of tasks/issues and ensure these are all followed through to completion. Avoid errors and where required perform root-cause analysis to avoid reoccurrence. In the absence of your direct report, be available as first level of escalation and support for queries from internal departments and external contacts as required. Client / Customer Service Provide expert advice, guidance, query handling to meet client needs and expectations Maintain good working relationship with clients, Prime / Clearing brokers and market counterparties. Reporting and Management Information Ensure prompt resolution of all reconciliation items, providing clear, concise & relevant documentation to support outstanding items. Margin Management Ensure timely & accurate processing of daily margin calls whilst simultaneously carrying out disputes management and client reporting in line with the agreed SLA deadlines. Be relied upon to be able to confidently perform the checker role for other team members and guide/help where necessary. Management of Risk: (Operational Risk / FIM requirements) Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations. Observation of Internal Controls: (Compliance Policy / FIM requirements) Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. Requirements What you will need to succeed in the role: Collateral Management knowledge is essential third-party/Buy-side collateral experience would be a plus. Solid understanding of OTC Derivatives products gained within the Investment Bank/Fund Services Industry. A proven record of achievement in supporting tactical and strategic development of banking processes and in effecting change for the benefit of the business. University Degree is preferred & CISI/IMC qualifications are desirable. Advanced Excel skills an advantage. Solution oriented approach with proven ability to work accurately under pressure, multi-task and handle ambiguity. Strong client service attitude and communication skills for internal / external relations Excellent attention to detail & Strong analytical skills. Work ethic is key as market volatility can sometimes mean unpredictable working hours. (Team player) Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. You\'ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd...

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