The Role

Where you fit This role requires a results-focused team player, with strong communication skills both written & verbal. He/She must be able to work under tight time pressure whilst still maintaining high standards of work. Ability to deal with conflict effectively and challenge the business when necessary. Knowledge of MI and Business Support, to advise and support business decisions. He/She should possess strong commercial acumen to be able to support the sales organisation in credit matters. He/She must be credible and be able to negotiate effectively with customers and their professional advisors face to face at the highest level within their organization whilst valuing the customer relationship wherever possible. This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks. This will require creating very good working relationships with the local Credit Team, OTC, Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible. What\xe2\x80\x99s the role?

• Responsible for performing debt collection activities for Shell operating units under Finance Operations KL scope ( see Dimensions )
• To provide support to the Debt Management Lead
• Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
• Adhere to the escalation process in carrying out the debt collection activities
• Responsible for managing release of credit blocked orders
• Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
• Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
• Handle customer queries as well as that of the Customer Service Center
• Coordinate with Sales and the business account reviews on assigned portfolios
• Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
• Negotiate and recommend refinancing of overdue debts
• Recommend for credit line increase/decrease/revocation
• Contribute ideas on process enhancements/improvement
• Shows willingness to accept responsibilities assigned and in fact displays eagerness to succeed
• Identified excellence by objective results, trainers assessments, and management evaluation
• Handles complex accounts and knows the in/out of the process
• Has good communication skills and maximizes this to deliver above average performance in debt collections

Role requirement

• Customer Profile : (Simple to Complex) - including reconciling accounts
• OU: China
• LoB: Downstream marketing business
• Able to speak, read & write in Cantonese & Mandarin as supporting China
• Degree in Accounting or any related Finance/Business course
• With 1-2 years relevant work experience.
• Excellent interpersonal and communication skills
• Team player
• Experience in performing call outs and other collection efforts to third party customers

Translated Company Description

Key Competencies

• Credit Risk Assessment (Knowledge)
• Manage Operational Credit Risk (Skill)
• Business Partnering (Skill)
• Receivables Management (Skill)
• Governance & Compliance (Skill)
• Accounting & Reporting (Knowledge)
• Project Management (Knowledge)
• Data & Digital Skills (Knowledge)

Disclaimer

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.