Job Description

\xe2\x80\xa2 Perform process transactions involving data entry/data capture according to defined methods, procedures, and standard delivery solutions \xe2\x80\xa2 Navigate ESM ticketing platform daily and monitor individual due cases \xe2\x80\xa2 Checking service maintenance contract document accuracy \xe2\x80\xa2 Create and maintain service maintenance contract received by performing data input into SAP \xe2\x80\xa2 Performs process testing (UAT) \xe2\x80\xa2 Handle customer queries and initiate communication needed \xe2\x80\xa2 Ensure data administer is accurate and executed within customer\xe2\x80\x99s SLA \xe2\x80\xa2 Daily reconciliation and discussion of corrective actions \xe2\x80\xa2 Involve in updating SOP and Work Procedure \xe2\x80\xa2 Log issue and escalate to team lead \xe2\x80\xa2 May initiate and support process improvements and harmonization activities \xe2\x80\xa2 Participate in team meetings, process analysis and improvement action \xe2\x80\xa2 To ensure KPI are met as per target \xe2\x80\xa2 Assist in reporting needs \xe2\x80\xa2 Deliver and maintain high customer satisfaction ratings, by processing transactions accurately and meeting agreed service levels \xe2\x80\xa2 Perform customer request / problem identification and follow defined incident notification and escalation procedures \xe2\x80\xa2 Identify risks associated with execution of the assigned task within the business process and escalate / mitigate / resolve as required \xe2\x80\xa2 Understand and comply with process internal controls, regulations and security requirements \xe2\x80\xa2 Work with minimum supervision in a team environment
ONE1JSG are part of Jardine Schindler Group. Business Service Centre set up mainly focuses on 4 streams namely Group Supply Chain, Sales Engineering, Finance & Human Resource. This setup will result in consolidating various business processes that occurs in the units and departments in each Operating Companies & migrating it to the BSC after standardization and harmonization activity. With the consolidation of business processes, we will leverage on in house shared service, outsourcing strategies, best in class technologies and industry wide best demonstrated practices to support the Operating Companies to achieve: i) Optimal Business Results ii) Sustained Growth iii) Operational Efficiencies Here in Business Service Center, we strive to provide support that is efficient, timely, and based on best-practice. We are designed to create an environment of continuous process improvement, customer focus & there are several critical goals of the Business Service Centre.
Bachelor\'s or Equivalent